Delivery & Returns

Shipping

We now ship with Australia Post eParcel from our Sydney Showroom.

Orders received before 9am (Monday - Friday) will usually be dispatched the same business day. Any orders received after this time will be sent the next business day. From time to time, we may experience delays in dispatch due to high volume of sales, trade shows or situations beyond our control however we will endeavour to notify you of any delays as they occur.

Shipping for AU orders are a flat rate fee of $10.00 - for any international orders this will be calculated by weight and is reflected within the checkout pages.

Once your items have been dispatch you will receive an email with the tracking information so you can monitor the progress of your shipment. Delivery can be expected within 1 - 6 business days (up to 14 days for International) depending on your location, however occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection, in the event you do not collect the parcel in time and the parcel is returned to us or you supple us with the incorrect information, we will charge you the shipping costs to re-post. 

 

Returns Policy

Kindly note, due to the personalised nature of our products and for reasons of hygiene we are unable to accept returns of any Janeke product, unless required by law. 

We will provide a consignment label and accept returns and/or process refunds, including postage costs, in the following circumstances:

  • Product/s that have been damaged in transit,
  • Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
  • Product/s that have been wrongly delivered.

In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.

 

Faulty and Damaged Items

We personally ensure that every Janeke product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please Contact Us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.