Shipping
All orders will generally be dispatched within 1-3 Business Days (Business Days excludes weekends and public holidays) but may take up to 4 Business Days from our Sydney Warehouse.
Please Note: Express Post will ensure your parcel is delivered using the fastest method once your order leaves our warehouse. We kindly ask to keep in mind dispatch time frames as this is factored in separately.
From time to time, we may experience delays in dispatch due to high volume of sales, trade shoes, public holidays, government restriction or situations beyond our control however we will endeavour to notify you of any delays as they occur.
Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection, in the event you do not collect the parcel in time and the parcel is returned to us or you supply us with the incorrect information, we will charge you the shipping costs to re-post.
Shipping Cost
Shipping for AU orders (Australia Post)
Standard Parcel Post $10
Express Post $15
Shipping for any international orders (Australia Post)
This will be calculated by weight and is reflected within the checkout pages.
How Long Will Delivery Take?
Once your items have been dispatched you will receive an email with the tracking information so you can monitor the progress of your shipment. Delivery can be expected within 1 - 6 business days (up to 28 days for International) depending on your location, however occasionally, carriers experience delays Janeke will try our best to ensure prompt dispatch however once your parcel leaves our warehouse any delays are beyond our control.
Who Will Deliver My Parcel?
All orders are shipped with Australia Post.
My Order Never Arrived
In the rare event your order has not arrived contact us via email
Janeke will not be liable for parcels lost in transit if:
- The parcel postal address provided by you is invalid or incorrect, and
- The parcel delivery has been altered by the receiver by means of, parcel redirect, Safe Drop, request of parcel to be left in a safe place, parcels not collected from Post Office/Depot in time, or parcel has been delivered to the address and someone at the given address has accepted the parcel and not given you the parcel. Once the parcel has been received at the requested address Janeke is no longer liable for your parcel and,
- If the parcel has been damaged in transit
Returns Policy
Janeke does not offer refunds for change of mind purchases. We will only accept change of mind store credit under strict conditions. The cost of postage is on the buyer and the item must be returned to Janeke undamaged, unopened and unused, including any outer packaging and/ or tamper seals. Janeke reserves the right to refuse any change of mind returns that do not meet these conditions. We will only accept return within 7 business days of you receiving the item.
In the event your item/s are eligible for a change of mind store credit, Janeke will issue you with a gift certificate to use towards a future purchase. All gift certificates have a 3 year expiry date. After this date, unused balances on gift certificates will be forfeited.
If your item/s meet the conditions under consumer law for a return, your payment will be returned to you using the original payment method.
Please note: we do not cover the shipping costs for returns and do not accept any liability of loss or damaged products in transit - this is the responsibility of the sender, so we recommend sending by insured and registered postage.
We will provide a consignment label and accept returns and/or process refunds, including postage costs, as required by law under the following circumstances.
• Product/s that have been damaged in transit,
• Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
• Product/s that have been wrongly delivered.
In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.
Returns Address:
Please send your returns to us here:
Professional Use, PO Box 80, North Ryde BC NSW 1670
Faulty and Damaged Items
We personally ensure that every Janeke product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please contact us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.